With skyrocketing wages, labour shortages and reduced staff retention rates causing headaches for health business owners around the world, it is no surprise owners are looking for new ways to run their practices.
One such initiative is to use the power of the internet and outsourced labour to re-engineer your admin team and patient onboarding systems.
We have many clients in our VIP Practiceology™ program using virtual admin services to not only answer the phones, but also follow up missed appointments, create social media content and even reaching out to potential future therapist on LinkedIn.
I have also heard of other practice owners who have been able to totally replace their front desk team with outsourced virtual assistants, who meet, greet and assist patients from a large monitor placed on the practice reception desk.
Whilst the idea of going totally “receptionless” may scare some owners, there is nothing wrong with using a hybrid model where your “in-person” admin is able to develop great rapport and improve the patients experience, whilst the VA does the more non personal and administrative tasks in the background.
If you are interested in knowing more about how to reduce your admin costs and improve patient experiences you must catch my recent Profit Club and Profit Club Academy session with Canadian software developer and founder of Noterro, Nick Gabriele.
In this fantastic session titled “How to Run a Receptionless Practice”, Nick shares the secrets to automating your patient journey, reducing staff costs, and improving your overall practice efficiency.
Current Profit Club members get instant access to this months session by logging into the member area and clicking on the “Profit Club Academy” tab – this session is the featured presentation this month.
If you are not currently a Profit Club member or Practiceology™ VIP, and want access to this session – send me a message and we can get you the info.
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